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Canceling Your Hosting Account

We would be sorry to see you leave us. However, did you know that if you have more than one domain hosted with us, you can cancel a domain but still keep your hosting account? You are only billed for domains that are actually online. Please see How To Cancel Hosting On A Domain for more information.

If you still would like to close your account, you can do so in one of the following ways:

Cancel Online:

  1. Log in to the Account Administration Page using your account password and domain name. If you have more than one domain name, you can use any one of them as the username.

  2. At the bottom of the page, you will see a list of domains that you have under Domain Information. Click on the domain name. If you have more than one domain name, click on any one of them.

  3. On the domain page, click on the link beginning with Cancel Hosting... located near the top of the page.

  4. You will be sent a confirmation E-Mail. Follow the instructions in the E-Mail carefully to complete the domain cancellation process.

If you have more than one domain name, you will need to go back and cancel each domain name until all domain names are cancelled. You can do all of the cancellations online and then when you receive the E-Mail messages, go to each message and click on the link in each one to finish cancellation of each domain.

Your account will be automatically closed only after all of your domains have been cancelled.

By Fax or Mail:

Write on a copy of your most recent invoice that you wish to cancel your account, and be sure to indicate which domain name(s) you are cancelling. To obtain a copy of your invoice, log into the Account Administration System and scroll down to the Billing Information area. Click on the Last Invoice link.

In order for us to close your account, you must write down every domain name you have online and hosted with us. You can find a list of domains you have online in the Account Administration System. Scroll down to the Domain Information area. The domains in red are those that you will need to write down on your invoice.

By Mail:
Active Web Hosting
1445 American Pacific Dr. Ste 110-318
Henderson, NV 89074

Fax: (702) 567-1831



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